Student Policy

Holiday Closures

  • Teachers will provide their individual annual availability (holidays, travel, etc) on the website (click here to learn more).

  • If students desire holidays or personal days off beyond their teacher's schedule, they must provide at least 2 weeks' notice.

  • Teachers are responsible to notify their students of changes to their annual availability.

Email Communication

Contact for:

  • Student registration

  • Transfers and withdrawals

  • Payment-related questions or issues

  • General questions or concerns

Contact your teacher directly for:


  • Scheduling 

  • Cancellations

  • Curriculum and coursework

Materials and Instruments

  • The cost of instruments, books, and other fees such as examinations and festivals are not included in your tuition and must be paid by the student separately.

Trial Lessons

  • Trial lessons are free, 20 minutes long and are only available once per teacher.

  • Trial lessons are not mandatory; however they are encouraged so as to give both student and teacher a chance to get acquainted and ensure they are a good match!

Payment Methods and Requirements

  • For the subscription packages, all payments are to be made on the JAMS website. These will be automatically billed once per week to your credit card.

  • For bulk lessons, all payments will be made by e-transfer or PayPal.

  • All payments, withdrawal, and refunds will be processed by the administrator.

Missed Lessons and Make-up Policy

  • Students must provide the teacher 48 hours’ notice if they are unable to attend the scheduled lesson in order to receive a make-up lesson.

  • Students' make-up lessons must be scheduled and completed within 30 days of the missed lesson.

Withdrawals and Transfers

  • A student must provide 2 weeks’ notice to withdraw from the subscription plan.

  • Bulk lessons are non-refundable.

  • Students must provide 2 weeks’ notice for any changes to the lesson length, schedule, teacher, and instrument.

Late Arrivals

  • In the event of a student's late arrival, the student's lesson time will not be extended or made up.

  • Due to the technical nature of back-to-back video lessons, please allow for a few minutes' grace period at the start and/or end of lessons.

Teachers’ Absence

  • If a scheduled lesson is cancelled by the teacher, a make-up lesson will be scheduled and completed as soon as possible.

  • If a student misses or cancels a scheduled make­up lesson, another one will not be scheduled.

  • JAMS reserves the right to provide a substitute teacher if the teacher will be foreseeably one lesson or more. The substitute teacher will be qualified and approved by JAMS.

Multimedia/Marketing Release

  • JAMS will only use images or videos of students for marketing if express consent has been provided.

All fees and student policies are subject to change at any moment.